An Important Message to Our Customers & Neighbors Regarding COVID-19 (coronavirus)

An Important Message to Our Customers & Neighbors Regarding COVID-19 (coronavirus)

We are reaching out to inform you that we are taking the spread of COVID-19 very seriously here at Design Air and our trucks are still moving. During this time of uncertainty, we want to assure you that the well-being and safety of our community is our top priority. In the coming weeks, we plan on continuing our home and emergency services.

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Our field staff going into homes will be equipped with the following precautionary equipment and protocol to keep people as safe and healthy as possible:

  • Masks, gloves, disinfectant spray, sanitizers
  • Techs will clean their hands before entering each customer’s home
  • Techs will sanitize their tablets before entering each customer’s home
  • Techs will sanitize all tools before entering each customer’s home

We are committed to keeping you and our associates safe. Here are areas we are going to focus on for you:

  1. We are serious about monitoring the health of our staff and anyone else in contact with our staff. As recommended by the CDC in order to limit contact, we are not going to be scheduling any team member for work if there are any known cold or flu-like symptoms, or if any family member, friend or other close contact of that employee has symptoms.

  2. Please inform our office staff if you have an appointment scheduled and you or anyone in your family or household are showing signs of any of the symptoms of the Coronavirus. The WHO has identified shortness of breath, fever, and persistent cough as current symptoms. Please inform us if anyone in the household has tested positive for the Coronavirus.

  3. We are exercising No Contact Service Calls. This includes the technician calling when they arrive to discuss the problem, homeowners can leave the door open for technician rather than greeting them directly, outdoor work doesn’t require the technician to come into the house and an optional call to discuss the issue once the problem is diagnosed.

If you have any other questions or concerns, please do not hesitate to contact our team.