Let Me first say “THANK YOU!!!”, as I have been receiving nothing but the best service from Design Air. From the courteousness when I call, to scheduling appointments and then the actual service appointment. Everyone that I have spoken to or come in contact with has been pleasant.
For the past 18 years, Design Air has serviced the cooling and heating units in my home every year. I have also owned several rental units in Rockland County during the same period and I always called Design Air for the servicing and/or replacement of the heating/cooling units for those properties too. Not to mention when I had a hot water leak and Design Air came to the rescue.
It is easy to contact a company to complain about bad service, but I like to let people know when I am provided with GREAT service.
- DW - A Very Satisfied Customer
Thank you so much for all of your help during the install. Everything seems to be working well… Your team was just wonderful to work with! I will recommend Design Air to everyone.
Have a great labor day weekend !
- Jo and Tom Corrigan
Our landlord asked me how I felt about your services. And of course, I had nothing but good things to say about your company since day one. He is here today with one of your staff. Thank you for the continued excellent service.
- T. S.
The whole project seemed well planned, well organized and well executed. Half the time your team was either soaked in sweat due the heat or just soaked from the thunderstorms, but still continued working; very impressive.
Honest and professional company.
I wish to take this opportunity to express my appreciation for the efforts of your organization in the installation of my home generator system. In the past I have had a hot water heater, a gas furnace and a central air condition system installed and serviced by your technicians. You have good products and capable people, thought you might want to know how I feel about your organization.
25 years ago, you installed a heat/AC unit in a new room of the Kings Arms restaurant to which I owned & I’ve been using you ever since.
Rob’s prompt attention, professionalism and polite, patient manner (I ask a lot of questions) is ‘best of breed’ service. Thank you and I’ll be recommending Design Air exclusively.
Dave did a great job especially considering the weather. He knew I was uneasy about the performance of the portable units which perhaps played a role in his decision to push on despite worsening conditions. I very much appreciate the great job he did. When I left late Friday afternoon the temperature was at 73 degrees and slowly decreasing. I have not received any warnings from my monitoring equipment so it appears everything is going well. Thank you again for another job well done.
Everything was done very well
Although we have not had too many opportunities to use our new heating and air conditioning units to date, we are extremely satisfied with our new products and very happy we selected EB Design Air to perform the installation. It was a pleasure dealing with Design Air on all levels. Ken was very knowledgeable and helpful with suggestions for meeting our heating and cooling needs. He was very responsive with any questions we had during our selection process. All of the installers were very professional and neat. We are extremely pleased with their workmanship. Design Air responded with same day service technicians for some minor issues we had which was very impressive. We will recommend Lennox and Design Air any time the opportunity arises. Thanks again.
I had a problem with a part and EB Design was right there with a new part. Thank you
Experience was a pleasant one from start to finish.
These guys were great. I sent this this email because I was delighted with the job.Rich and crew, Thanks for the great job the team did for me this week installing my central a/c. I’m glad I chose Design Air. There were three skilled technicians working on my system for a day and a half. All of them were polite, clean, and professional. Past projects brought me one English speaking foreman and helper or 2. All of your technicians answered every question I asked. When the project was finished and we turned on the A/C it all worked. The installation looks meticulous. You can tell it was done by professionals. I’m impressed. The A/C works like it never did before. It’s quite, goes to work fast and keeps the house nice and cool. I was never able to get the temperature in this house down more than 10 degrees. It was 90 yesterday and this unit has my house at a comfortable 74 degrees with ease, 72 was to cold so I turned it up a notch and the humidity between 48-50. It really was painless. If there’s anything I need to do to get the rebate let me know but I think you told you guys take care of that.
I will most certainly recommend design air for Heating and Cooling.
I appreciated your recommendations when deciding on a unit and of course the fast turnaround time.
– I hope you’ll pass on my appreciation to the rest of the team. They really did an outstanding job.
My furnace and A/C have only been installed for two weeks. So far I am very pleased but I am anxious to see my electric bill. If the energy efficiency claims are reflected in a lower bill, my rating will be a ten for Lennox referrals. For comfort level, it rates a ten. Based on my experience with E B Design Air, their knowledgeable, courteous and professional staff rates a 10 in both service and installation.
The AC works quite well, as I'd hoped. D.A. made some good suggestions in the system design that I feel have worked out well. Glad to have chosen them -they suggested Lennox -the old system was Lennox, and never cooled properly. Took some convining. D.A. properly sized the new unit, and added a key return duct, -that seems to have made all the difference. thanks!
They were just great. Keep up the great work.
I am pleased with the service of Design Air and the Lennox product. That is why I came back to them after storm damage destroyed my condensor recently.
The service was very professional. Arrived on time and did the work within the time frame planned. Work area was spotless when done.
They did a fantastic job and were very mindfully that I just had the house painted inside and very careful not to hit the walls or anything with AC installation. They also explained the operation completely. I have used their service for many years and would recommend them to anyone.
They were extremely professional and took time to answer all our questions. Extremely happy from sale to installation.
I was without heat since hurricane Irene. I had to wait a long time for insurance to settle. When the checks finally did come, Design Air dropped everything to come and install my heating system. I will never forget that they went above and beyond and I recommend them to everyone.
They did a great job. I can\'t think of anything they might have done better.
We just had the system installed and have not used it yet. If the quality of the system is as good as the workers that installed it we will be very happy.
Great staff, competitive bid, outstanding all around; neat and completed on time as per the proposal.
Great service, great price!
I can only say that the entire experience as professional.
They did everything right. Courteous, professional. They were as good as you\'d expect them to be.